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September 22nd, 2020 • By Brian Rue
If you no longer have access to your 2FA device and do not have your recovery codes, Rollbar cannot disable 2FA on your user account unless you are on a paid account (see below).
There are a couple of possible solutions that can allow you to regain access to your account.
Note: If you are a paying customer, we can make two small charges (less than $1 US) to your credit card. If you can tell us the amount of those charges, then we will disable 2FA and immediately reverse the charges.