Disable Two Factor Authentication

September 22nd, 2020 • By Brian Rue

If you no longer have access to your 2FA device and do not have your recovery codes, Rollbar cannot disable 2FA on your user account unless you are on a paid account (see below).

There are a couple of possible solutions that can allow you to regain access to your account.

  • If there is another user in your account that is a member of the Owners team, they can disable 2FA for you via the Account Settings --> Members screen.
  • If you are the only Owner in your account, and your 2FA device was a smart phone (e.g. iPhone, Android), then you can restore a backup of your device that has your authentication app properly configured.

Note: If you are a paying customer, we can make two small charges (less than $1 US) to your credit card. If you can tell us the amount of those charges, then we will disable 2FA and immediately reverse the charges.

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