Prioritize errors and create tickets using Rollbar’s MCP Server

Production errors can feel overwhelming. Your Rollbar dashboard is filling up with alerts, your team is scrambling to understand what needs immediate attention, and critical revenue-impacting issues might be buried among less urgent problems. Sound familiar?

In this post, I'll walk you through a workflow that transforms production error chaos into organized, prioritized action items. We'll cover everything from analyzing Rollbar errors to creating properly linked Linear tickets.

The Problem: Error Overload Without Context

Most teams struggle with these common issues:

• All errors look equally urgent in monitoring dashboards
• No clear prioritization based on business impact
• Constant context switching between error monitoring and project management tools
• Inconsistent assignment and follow-up on critical issues

The Solution: A Systematic Workflow

Here's a step-by-step process using AI with Rollbar's MCP server:

Step 1: Retrieve Production Errors from Rollbar

Start by pulling the top production errors from your environment with a simple request:

get the top errors from the 'prod' environment and a brief description of each

We quickly get a list of top errors that we can work on, but we still need to distinguish what needs to be worked on first.

Step 2: Analyze and Prioritize by Business Impact

Prioritize these issues with AI with the prompt:

prioritize these errors based on criticality of the issues

The agent automatically grouped the errors based on business impact:

CRITICAL: Errors causing direct revenue loss
HIGH: Errors causing crashes or breaking pages
MEDIUM: Errors that negatively impact user experience
LOW: Informational or debug messages

Step 3: Update Rollbar Items with Criticality Levels

Based on the new priorities, update the items in Rollbar:

update the items in Rollbar with corresponding criticalities

Step 4: Create Linear Tickets with Detailed Context

For each non-info level error, create a comprehensive Linear ticket:

create linear tickets with the CUS team for the non-info level items

The new linear tickets are generated automatically with proper prioritization and ticket descriptions.

Step 5: Add Proper Linking Between Systems

To make sure that anyone on the team working on the tickets can access the original error item in Rollbar:

add links to Rollbar item in Linear ticket descriptions

Step 6: Assign tickets

In the demo, I assigned the Linear tickets to myself. With some creativity, you could define a strategy for assigning and distributing tickets to specific team members.

Tools and Setup

This workflow assumes you have:

• AI agent: For this example we used Copilot
• Linear: For project management and ticket tracking
• Rollbar's MCP Server: For AI agentic access to Rollbar
• Linear's MCP Server: For AI agentic access to Linear

Conclusion

With Rollbar's MCP Server, you can transform chaotic production errors into organized, prioritized action items in your IDE. Your team will:

• Respond faster to truly critical issues
• Waste less time on low-impact problems
• Have better context when investigating errors

Making this workflow part of your standard operating procedures can save you time in how your team handles production issues.

Remember: The goal is to handle errors efficiently with appropriate urgency based on real business impact.

Visit https://github.com/rollbar/rollbar-mcp-server to learn more.