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March 23rd, 2020 • By Alex Moraca
In the face of the coronavirus outbreak and sudden shift to working from home, Rollbar moved our entire recruiting process to function in a remote capacity in two days. Here's how we did it.
We prioritize in-person meetings for our final interview stage when possible, so most of our processes in place were set up for face to face meetings. For a fully remote panel, with a candidate, interviewers, and recruiting team all in different locations, we were concerned about glitches and confusion. Our strategy focused on anticipating the needs of both parties and be proactive in our communication so that both parties felt prepared for the interview.
Here are some of the main gaps we found in our process when moving to fully remote panels:
In addressing these issues, our overarching goal was to ensure a continued positive experience and ensure that the panels were as effective as they would otherwise be as face to face meetings for both candidate and interviewer. Day 1 of remote work was a busy day for our talent team. Some of our immediate interventions were:
On the interviewer's side, our guidelines helped ensure interviewers were aware of the need to coordinate with the full team and focus more on the candidate experience. The instructions now sent out before each interview include the following -
On the candidate side, we hoped that these smooth transitions and being mindful of candidate's needs would help them feel at ease. Many candidates were understanding and very grateful for the change to remote, to avoid additional exposure to COVID-19 and did not have to delay the interviewing process either. Our core guidelines for candidates -
Our first remote panel was on Day 2 of remote work - and the team was pleased with the outcome. Regarding our stats: we completed 5 interview panels for 4 separate roles and made 2 offers during the first work week. As of now, one of these offers has been accepted, and the new hire candidate is scheduled to join next week!
Rollbar is now fully remote across all teams and locations. We’re continuing to leverage our new virtual interview format as COVID-19 continues to spread globally. With input from our team and candidates, we're constantly refining our processes efforts to continue hiring the best staff across the world.