Understand the customer impact of every error
As a new customer support ticket comes in, it can be hard to understand the criticality and the scale of impact on other customers. With Rollbar, you can see all the users impacted by an error using Rollbar’s ‘People Tracking’ function. Understand the extent of impact and reach out proactively or triage and resolve before more support tickets are placed.
You can also prioritize errors affecting critical customers or critical workflows easily and minimize any risk of churn.