Resolve support tickets faster and improve customer satisfaction

As a new customer support ticket comes in, it can be hard to understand the criticality and the scale of impact on other customers. With Rollbar, you can see all the users impacted by an error using Rollbar’s ‘People Tracking’ function. Understand the extent of impact and reach out proactively or triage and resolve before more support tickets are placed.

You can also prioritize errors affecting critical customers or critical workflows easily and minimize any risk of churn.

It can be hard to find the right person to resolve an issue. And the back and forth with the development team can often be time-consuming. With Rollbar, you can see the related git blame information and the last person to edit the exact line of code where the error occurred. Assign the error to the right person or dev team straightaway. Or have enough context to have the support engineering team resolve it in minutes.

You can also see if the issue needs to be escalated to an external third party for resolution. After all, faster assignment means faster resolution and happier customers!