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Hubert’s story with Rollbar

Hubert’s story with Rollbar

Hubert Liu

Co-Founder & CTO

Hubert Liu

Hubert has now been using Rollbar for 109 months!

1. What company do you work for (describe the product/service) and what projects are you working on there?

I'm co-founder and CTO of Grayscale, - we are a frontline engagement platform that helps talent acquisition and HR teams effectively communicate with their frontline workers. While we aim to reduce repetitive tasks or follow-ups through automation, we do want to keep the "human" in HR, but make it scalable for larger workforces. I work throughout the technology stack in all facets of the business, from R&D in emerging technologies to new features in our platform.

2. What are you most passionate about in your current and/or past roles?

Grayscale aims to help a segment of the market that is typically underrepresented by technology. Frontline workers make up a large portion of our customers' workforce, so we want to make it easy to communicate with them, no matter what environment they work in. "Deskless" workers don't have consistent access to a desk with a computer, and therefore email is a less effective form of communication. It's a unique challenge to step into these workflows and help solve the problems they have in communication, and that's exciting.

3. Is there anything in particular about Rollbar that has kept you a loyal user all this time?

I've used Rollbar across 3 organizations now in the last 9 years. Access to important information is critical to solving problems faster, and Rollbar does an excellent job of surfacing important information while allowing us to tune the notifications the way we want them. I find the ^nth error notifications to be particularly helpful!

"Rollbar allows us to go from alerting to impact analysis and resolution in a matter of minutes. Without it we would be flying blind."

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