Staff Software Engineer
Nat has now been using Rollbar for 108 consecutive months!
NEIL is a small organization with a small budget and relatively low traffic. Rollbar has long maintained a pricing structure that scales down to the level we can afford, while offering higher-capacity plans for enterprises.
This is a sharp contrast to most of Rollbar’s competitors, who have a larger minimum monthly price that typically exceeds our entire web budget.
1. What company do you work for (describe the product/service) and what projects are you working on there?
I volunteer for New England Interactive Literature, a non-profit that runs Intercon, one of the largest and oldest live action roleplaying game conventions in the world. I developed their open source convention management platform, Intercode, and I help maintain NEIL Hosting, which hosts other conventions’ sites on our instance of Intercode.
2. What are you most passionate about in your current and/or past roles?
Our attendees are extremely passionate about practically every aspect of the convention, and as a result, I get a lot of direct feedback from users. It’s very important to me that attendees have a good experience with our web site. Rollbar has been invaluable in helping me catch issues before attendees raise them to us, and helping me quickly find the root cause of issues that attendees have raised.
3. Is there anything in particular about Rollbar that has kept you a loyal user all this time?
I first encountered Rollbar in my day job when I worked for PatientsLikeMe. We switched from a competitor because Rollbar made it much easier to track exceptions across programming languages (not just on our Ruby backend) and made it easy to attach additional details to exception reports as needed.
Because of this positive experience in my day job, I recommended Rollbar for the web app I was working on as a volunteer.